Privacy Policy

Effective date: August 14, 2025

Introduction Information we collect How we use info Cookies & analytics Payments Security Data retention Your rights Children Changes Contact

Introduction

This Privacy Policy explains how smbios.net (“we”, “us”, “our”) collects, uses, and protects information when you browse our website, create an account, purchase licenses, use our software, or interact with our support.

By using our services, you agree to this policy. If you do not agree, please discontinue use.

Information we collect

  • Account & contact: Discord username.
  • Purchase data: transaction ID, product, delivery email, price, status, and non-card payment metadata from our payment processors.
  • Technical: IP address, timestamps, and limited diagnostic logs necessary to operate our loader and prevent abuse.
  • Support: messages, tickets, and attachments you submit.

How we use information

  • Provide, maintain, and improve the website, loader, and related services.
  • Authenticate users, manage licenses, and prevent fraud/abuse.
  • Process payments and deliver purchases.
  • Provide support and communicate about service updates.
  • Comply with legal obligations and enforce our Terms.

Cookies & analytics

We use essential cookies for session/authentication and may use analytics (e.g., first-party or privacy-respecting providers) to understand aggregate usage. You can control cookies via your browser settings. Disabling essential cookies may limit functionality.

Payments

Payments are handled by third-party processors. We do not store full card details. Processors share non-card metadata with us (e.g., transaction identifiers) so we can fulfill orders and detect fraud.

Security

We implement technical and organizational measures (encryption in transit, access controls, and minimization) to protect data.

Data retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Where possible we de-identify or aggregate data.

Your rights

Depending on your region (e.g., EU/EEA/UK, California), you may request access, correction, deletion, or portability of your personal data, and object to or restrict certain processing. We do not sell personal information.

To exercise rights or submit a privacy request, contact us (see Contact).

Children

Our services are not directed to children. If you believe a minor provided personal information, contact us to remove it.

Changes to this policy

We may update this policy from time to time. The “Effective date” above reflects the latest version. Material changes will be posted here.