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I paid but didn't receive my key

What to do if you paid but didn't receive the license key in your email.

Updated Jul 27, 2026· Billing & Subscriptions

The license key is emailed automatically the moment you pay, if you don't see it try these in order:

  1. Check spam and junk folders
  2. Check the email you used at checkout wasn't entered incorrectly
  3. Check your order page which shows once checkout is complete
  4. If you paid by crypto, wait an hour and check your email

Still see nothing?

Open a support ticket with:

  • Your order number from the payment confirmation, or the email you entered on checkout
  • The rough time you paid
  • The payment method (card or name of crypto)
  • A screenshot of the payment confirmation or transaction

We can look up the order and send your key manually.