Your license key is delivered by email right after checkout. That's the one place you'll find it if you need it back.

Check your order email

Every purchase sends a delivery email with the key inside. Two things to try:

• Look in the inbox of the email you used at checkout.
• Also check spam and junk folders - messages may land there.
• Search your inbox for "Order", "smbios", "gaming" or the game name.

The email title usually contains something like "#06738296" which is your Order ID

If you can't find the email

If the email is gone or you can't find it, contact support with as much detail as possible so we can look up your order and send you the key.

Open a ticket and include everything you can:

• The email you think you checked out with
• The approximate date of purchase
• The last 4 digits of the card you paid with, or the crypto TX hash
• The game(s) you bought
• The plan (daily, weekly, monthly)

The more info you give, the faster we can match it to a purchase and get you a fresh key. Missing info means it's harder for us to find.

A note on already-activated keys

Once a key is activated, the subscription is added to your Panel account and the key itself becomes useless. If you're trying to move an active subscription to a new PC, you don't need the key back - you need a HWID reset.

What we can't do

• Send a key without verifying the purchase is yours. We won't hand keys to whoever asks nicely, even convincingly. That protects you from someone else taking your subscription.
• Recover a key from a subscription that already expired. Expired keys aren't reusable, you'd need to purchase again.