... ONLINE

We're Here to Help

Answers for setup, issues, and everything in between.

Can't Solve Your Issue?

Start a chat with us and we will assist you as soon as possible.

"Request Expired" error or can't log in / register

Your PC's clock is out of sync with our servers. Here's how to fix it.

Updated Jul 28, 2026· Troubleshooting

If the loader won't let you log in or register, or you see a "Request Expired" error, your PC's clock is out of sync with our servers.

Fix

  • Open Settings > Time & language > Date & time
  • Click Sync now
  • Retry the loader

If Sync now fails, toggle Set time automatically off and back on, then hit Sync now again.

Still not working?

Try to login with a VPN.

If you've tried the above and still see the error, open a ticket.